Petmakeover | FAQ
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Do I have to make an appointment or can I just walk in with my pet?

Walk-ins are welcome and can usually be accommodated, but it is not a guarantee.
We recommend booking your grooming appointment in advance. Nail trimming does not require an appointment.

How long can I expect to leave my dog at your salon?

A Full grooming service usually takes 2-3 hours so that we can wash, dry and cut the hair. If the hair is matted it may take longer. If there is no scissoring, it may take less time.

I don’t want to leave my dog. Can I stay with him and watch?

If your dog can see you, this usually leads to the dog trying to be with you and can result in a dangerous situation.
The groomer is working with sharp tools and looks to avoid additional stress and excitement.

How often should I have my pet groomed?

With regular grooming, your pet’s coat will stay in good shape, shedding is reduced, and your pet will just look and feel better.
We recommend setting up a maintenance grooming schedule of at least every 4-6 weeks.

Can I give my input on how my pet’s hair should be cut?

Absolutely. When you bring your pet in for his or her appointment, we will discuss with you the type of haircut you would like your pet to have.
We may give you some professional input and if we feel that the haircut requested is not feasible, in which case we will discuss alternatives with you.

I would like a “Puppy Cut”. Do your groomer’s know how to do this style?

“Puppy Cut” is a loosely descriptive term. With most breeds, we maintain the cute puppy look.
This means the hair is cut to the same length all over you still choose the length of the coat. Owners also sometimes call this same cut a “teddy bear clip.”
Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length.

My dog is kind of cranky and not very well behaved. Will you be able to groom him?

We see all dogs as potential friends. Most dogs with behavioral issues are just scared and with care and compassion, a new friendship can blossom.
If your dog’s issues are especially difficult and your dog poses a threat to themselves or your groomer, we may make the choice to stop the grooming process
and send your pet home.

Can my pet get a haircut without also getting bathed?

We strive to give every pet an outstanding haircut and we can only accomplish this on a pet that has been properly bathed,
blown out, brushed and combed out.

What does “matted” mean?

Pet is considered matted if the hair is knotted or if one cannot easily run a comb through the hair.

My dog has a lot of mats. Is it really necessary to be shaved almost bald?

Your dog’s health and well being is our first concern. It depends on the severity of the matting. Minor mats can sometimes be worked out by hand or with other tools.
Sometimes shaving down is the only humane solution. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, parasites, cuts, scabs, sores and redness.
We can’t be responsible for the condition of your pet’s skin under all that hair, but we will do our best to warn you ahead of time so you are aware of the danger.
Because your dog is severely tangled or matted, they are at greater risk of injury, stress and trauma. All precautions will be taken during the grooming of your dog.
However, problems can occasionally arise, during or after the grooming, such as nicks, clipper irritation and stress. Your groomer will decide whether it is possible to de-matt your dog gently and humanely
or if a “shave down” is necessary. Often after shaving, your dog’s skin can look fine, but she will spend the next few days scratching. Unfortunately, this is normal.
Severe matting decreases the circulation of blood to your dog’s skin. You know how it feels when your foot falls asleep; imagine that feeling all over your whole body and you will understand why your pet is scratching incessantly.
Of course, we want your dog to look beautiful, but it’s more important that they’re healthy. We will discuss your choices, how best to address them and most important of all, how to avoid the same situation in the future.

How do I know if my pet’s nails need to be trimmed?

If your pet’s nails touch the ground, it is an indication that his or her nails are too long and need to be trimmed.

My pet’s nails are very long. Can you trim them very short?

How short your pet’s nails can be trimmed depends on how long the nail vein, or the “quick”, is. The longer the quick, the less we can trim.

Why does my pet shake so badly when we enter the salon?

We are pet lovers and professionals with an excellent reputation and never mistreat our customers. Their happiness means your happiness and we know that.
However, many pets become extremely anxious in the waiting room during check-in.
It is the most nerve racking time of their grooming because they have learned to associate that area with being taken from you, their loved one. In addition,
if there is a procedure that they dislike such as nail trims or blow dryers, they often also associate our faces with that particular act and begin to get nervous.
Fortunately, once we clear the door to the work area, they usually stop shaking and calmly await their turn at the spa! A piece of advice to make the transition smoother?
Your pet is SMART! They know that if the tremble and shake you are going to hold them closer and kiss them more. Think about dropping a child off at school.
You would give a simple hug goodbye and tell them to enjoy their day. You would never hug them and not let go while telling them “its okay” repeatedly.
Your child would think that there was something scary about school and probably start crying. Put on a brave face and your pet will too.

Do you use any tranquilizers on the pets you groom?

We do not use tranquilizers or anything similar on any of the pets we work on.

Do you use muzzles on the pets?

We prefer to work on pets muzzle-free.if a pet is behaving in such a way that he or she poses a danger, we will use a muzzle.

Do you use clippers or do you hand-scissor?

It depends on the haircut requested. In order to ensure an uniform and natural-looking haircut, every pet is finished by hand-scissoring.

Do you use cage-driers? I heard of pets suffering heat exhaustion from being cage-dried.

The finished groom is always better when we table-dry the pets we work on. For this reason, table-drying is our preferred drying method.
If a pet behaves adversely to being table-dried, we might have to resort to cage-drying.
Rest assured that your pet will be equally comfortable because our cage-driers are not heated and only use cool air.

Will my pet be in a kennel for long periods of time?

Pets are generally not in the kennels for an extended period of time. Dogs might be in the kennel longer if
it is the owner request, or if they have difficulties getting along with other dogs. Our cages provide ample space, sterile and secure environment.

What if I’m unhappy with the groom?

If, for any reason, you are dissatisfied with your pet’s groom, by all means tell your groomer before you leave.
When you pay for a service, you should be getting what you expected.
There may be a reason your pet’s haircut is choppy, or a toenail is bleeding.
Perhaps your pet was wiggly, heavily matted or the nails had been neglected. We want to work with you to ensure satisfaction, and we can’t fix what they don’t know about.
Pet grooming is not an exact science. All dogs are not created equal, and most pets come with their own quirks and idiosyncrasies.
If you have questions about your pet’s grooming session please ask us.
If you still have concerns, please contact us immediately and allow us the opportunity to address the situation and make it right. Your satisfaction is our goal!